Frequently Asked Questions
What kind of shop is Three Mobile Phones?
Three Mobile phones is an online mobile phones shop where one can shop for mobile phones of his/her choice. We also exclusively provide the services of Three, a mobile media company in the UK that provides network services to mobile phone users. We deliver your order directly to your doorsteps. All you have to do is order for the product and services online on our website.
When will my order arrive?
Your order will arrive at your address within two working days of the order being placed.
How can I track my order and delivery?
For information on the progress of your order please refer to the confirmation e-mail sent to you at the point of dispatch. The e-mail will contain the link to our courier website which will contain specific information related to your product delivery.
What happens if I miss the delivery?
If you miss your delivery, the package will be sent bask to our local Royal Mail Sorting Office and a card will be left at your place informing you of how to collect the package. In order to retrieve the package, you need to bring along form of ID card which could be your driving license, passport or utility bill.
Can I change my delivery address?
In order to ensure safe transit of goods directly to your place, we do not take an alternative address other than the one where the customers’ bank details are registered.
What does my mobile phone insurance cover?
Your mobile phone insurance policy covers you against cost due to
You are not covered under this policy if you lose your handset. For further information, please check our Mobile Phone Insurance.
Can I cancel my Pay-Monthly contract?
After you have placed your order and gone through the terms and conditions, you have entered into a 12 months contract that starts from the day of connection. You have the right to cancel the contract and return the goods up to 7 days after connection. Once this period is over, you cannot end the contract unless you pay the remaining months’ line rental.
Whom do I contact for any complaints or queries?
You can refer to Contact Us where all the contact addresses and contact numbers will be given in case you have any queries or complaints to be answered. Alternatively, you can also write in to us in the e-mail address mentioned in the confirmation e-mail sent to you.
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